HELP & FAQ

Getting Started

Yes! We have lots of options avalable to get your home as clean as you like. You can see the extras we offer on our BOOKING PAGE under the heading “”. If there is something special you would like done that you don’t see on our booking page, please drop a line in our “Special Instructions” section.

Yes, our maids come prepared with all the necessary supplies and equipment to make your home shine. Do let them know when they arrive if you prefer that they use your own equipment instead.

A deep cleaning is when your place needs extra work. If you have not had your house professionally cleaned in the last two months, it is best to get a deep clean to make sure your home will be looking great.

Maids in Black has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in YOUR ACCOUNT after checkout, contacting us, or by providing instructions during your cleaning.

The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.

We serve the Calgary area.

To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

Manage Your Account

It is simple to schedule a cleaning on our BOOKING PAGE. No calling necessary, but we would still love to hear from you.

Pricing & Policies

We use Stripe. It’s an excellent payment processor that will not charge you for the cleaning until after it’s done. We will send you an email receipt as soon as the charge is made.

Yes, we do and they can be found HERE!

Trust & Safety

We get it. Life can be hectic. If you need to cancel, just give us 24 hours notice to avoid any cancellation fee.

You deserve a clean home and we intend to give it to you. We believe in our service so strongly that if you’re not happy with it, we’ll come back and make it right. We promise.

It takes trust to let someone new into your home. We get it. We background check all of our cleaners so you can feel at ease knowing your home is in trusted and caring hands.